FAQ

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.

Yes, you can track Australian orders via the Australia Post website by entering the tracking number you received in the shipping email. To track your order, please click here. If you are having trouble tracking your order, please contact our customer service team.

We offer free standard shipping within Australia for orders over AUD $100. Orders under AUD $100 pay a standard shipping fee from AUD $9.95. Express shipping within Australia is from $17. Orders to New Zealand incur a cost from AUD $20 shipping fee.

Please note: Since Covid-19 started there are Australia Post shipping delays out of our control.

Orders placed within Australia:

Despatch will take place within 3 business days after the date of your order. Delivery to Capital cities can be between 3-5 business days. Chosing express post is a faster option depending on destination and whether the address is within the Australia Post "Express Post" network. Regional areas can take between 3-8 business days. Remote areas in Australia may take longer, up to 14 days. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.

Orders placed in New Zealand:

Dispatch will take place within 3 business days after the date of your order. Shipping time is estimated at between 7-14 days from when the goods were dispatched. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.

**For all orders shipped to countries outside of Australia, the purchaser will be responsible for all import duties, fees and taxes.**

We will accept returns for change of mind on products purchased online directly (via clio.com.au) within 30 days from the date of purchase, with the exception of briefs/shorts.

Please choose sizes carefully, and read product descriptions thoroughly. We do not offer returns or exchanges for any briefs due to selection error or change of mind. Due to CLiO’s very strict hygiene standards, we are unable to resell briefs that have been handled by customers in any way.

All bras, socks, camisoles, slips and hosiery can be returned if they meet the returns criteria.

Products being returned must be;

• In their original condition (unworn, unused, unwashed)
• Intact with original tags/packaging attached
• Accompanied with completed Return/Exchange form

Unfortunately, we will be unable to accept returns if the product/s do not meet the returns criteria.

How to return:

Please email letschat@clio.com.au with your completed Return/Exchange form. You must notify CLiO of your intention to return or exchange your item/s. We cannot accept returns without a submitted Return/Exchange form.

Once a member of our customer service team has confirmed your return/exchange please send your return/s to:

CLiO

PO Box 9046

Scoresby VIC 3179

If the product you have received is faulty please contact us immediately by email to letschat@clio.com.au and include proof of purchase along, a description of the problem and include a photograph showing the issue. Our Customer Service team will then contact you to advise on the next steps.

CLiO takes extreme care in ensuring our goods are of the highest quality. However if for any reason you find a fault with one of our products we would like know. Please contact our customer service and we will do our best to resolve the problem. letschat@clio.com.au
All returns must provide proof of purchase at the time of the return (this may include the invoice, credit card statement, or payment statement). We apologise if you have received a faulty product or the order was not correct.