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Payments, Promos & Gift Cards
We accept Visa and MasterCard. Payment is also accepted via your PAYPAL account. Please note that we do not accept credit card gift cards and we cannot split the payment over two cards.
The currency on the website will reflect your current country location. Customers in Australia will view the site and purchase in Australian Dollars (AUD), New Zealand customers will view in NZ Dollars (NZD).
Discount codes can be applied once checkout is reached.
Hint: this field is located on the right hand side of the checkout page.
Please note: Only one reward, voucher or discount code can be applied per purchase.
Nope, our e-Gift cards are exclusive to our online store clio.com.au
Unfortunately we cannot offer refunds on e-gift cards.
Once you add items to your cart and proceed to checkout, you can input your unique e-gift card voucher code.
Shipping & Returns
You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our customer service team.
We offer free standard shipping within Australia for orders over AUD $75. Orders under AUD $75 pay a standard shipping fee from AUD $12. Express shipping within Australia is from $17. Orders to New Zealand incur a cost from AUD $27 shipping fee.
Please note: Since Covid-19 started there are Australia Post shipping delays out of our control.
Orders placed within Australia:
Despatch will take place within 3 business days after the date of your order. Delivery to Capital cities can be between 3-5 business days. Chosing express post is a faster option depending on destination and whether the address is within the Australia Post "Express Post" network. Regional areas can take between 3-8 business days. Remote areas in Australia may take longer, up to 14 days. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.
Orders placed in New Zealand:
Dispatch will take place within 3 business days after the date of your order. Shipping time is estimated at between 7-14 days from when the goods were dispatched. Delivery times are not guaranteed, however, if your order has not arrived within 14 days, please contact customer service and we can assist you to track down the order.
**For all orders shipped to countries outside of Australia, the purchaser will be responsible for all import duties, fees and taxes.**
We will accept returns for change of mind on products purchased online directly (via clio.com.au) within 30 days from the date of purchase, with the exception of briefs/shorts.
Please choose sizes carefully, and read product descriptions thoroughly. We do not offer returns or exchanges for any briefs due to selection error or change of mind. Due to CLiO’s very strict hygiene standards, we are unable to resell briefs that have been handled by customers in any way.
All bras, socks, camisoles, slips and hosiery can be returned if they meet the returns criteria.
Products being returned must be;
- In their original condition (unworn, unused, unwashed)
- Intact with original tags/packaging attached
- Accompanied with completed Return/Exchange form
Unfortunately, we will be unable to accept returns if the product/s do not meet the returns criteria.
How to return:
Please email email@example.com with your completed Return/Exchange form. You must notify CLiO of your intention to return or exchange your item/s. We cannot accept returns without a submitted Return/Exchange form.
Once a member of our customer service team has confirmed your return/exchange please send your return/s to:
PO Box 9046
Scoresby VIC 3179
If the product you have received is faulty please contact us immediately by email to firstname.lastname@example.org and include proof of purchase along, a description of the problem and include a photograph showing the issue. Our Customer Service team will then contact you to advise on the next steps.
CLiO takes extreme care in ensuring our goods are of the highest quality. However if for any reason you find a fault with one of our products we would like know. Please contact our customer service and we will do our best to resolve the problem. email@example.com
All returns must provide proof of purchase at the time of the return (this may include the invoice, credit card statement, or payment statement). We apologise if you have received a faulty product or the order was not correct.
We recommend a warm machine wash in a washbag, with similar colours using a gentle detergent.
The dryer can do a number on your items, so in order to keep the colours vivid and bras in shape we'd recommend to dry your CLiO items in the shade.
And one other thing, do not dry clean!
Helpful hint: Remove padding from the bra before washing.